NSPCC wants troubled kids to text and email alerts
Emma Hughes the Inquirer, Monday 22 September 2008. 14:27:00
As it has trouble answering the phone
KIDS IN DANGER at home will soon be able to access the NSPCC services via text messaging or online. The child protection society hopes to reach out to more children in trouble by making use of the technology they are comfortable with. Up until now the NSPCC has been unable to answer all calls to its 0800 1111 ChildLine number – it is currently recruiting more counselors to help with this problem. At present only 67 per cent of calls get answered while a mere 40 perc ent of children get the counselling they need. Dame Mary Marsh, director and chief executive of the NSPCC says, “At the moment, we’ve got a real problem about not being able to reach every child who wants help.” Dame Marsh continued to say that the plan is to try and put together more channels of access to help those who would be ordinarily left ringing….
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